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Privacy Policy

Last updated: September 2025

 

At Wolvi Mountain Retreat, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a booking.

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1. Information We Collect

 

We may collect the following types of information when you interact with our site:

 

  • Contact details: name, email address, phone number (e.g., when you send us an enquiry or make a booking).

  • Booking information: stay dates, guest numbers, payment details.

  • Website usage data: IP address, browser type, pages visited, cookies (to improve site performance and user experience).

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2. How We Use Your Information

 

We use your information to:

 

  • Process and confirm bookings.

  • Communicate with you about your stay.

  • Send important updates (e.g., check-in details, property information).

  • Improve our website and services.

  • Meet our legal obligations (e.g., tax records).

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3. Sharing Your Information

 

We do not sell or rent your information. We may share information only with:

 

  • Payment processors (to complete your booking securely).

  • Booking platforms (e.g., Hipcamp, Airbnb) if you book via a third-party site.

  • Service providers who help us operate the property or website, under confidentiality agreements.

  • Authorities if legally required.

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4. Cookies & Analytics

 

Our site may use cookies and analytics tools to understand visitor behaviour and improve usability. You can disable cookies in your browser settings, but some parts of the site may not work correctly without them.

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5. Data Security

 

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

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6. Your Rights

 

You have the right to:

 

  • Request a copy of the personal data we hold about you.

  • Ask us to correct or delete your data (subject to legal retention obligations).

  • Withdraw consent for marketing communications at any time.

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7. Third-Party Links

 

Our website may link to other sites (e.g., Hipcamp or Airbnb). We are not responsible for the privacy practices of those sites. Please review their policies separately.

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8. Updates to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on this page

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